Please contact us if you cannot find an answer to your question.
1. Visit Southern Airways Express and book directly with the airline. Or call 1-800-329-0485 for assistance 24 hours a day.
2. Book directly with United, American or your preferred online booking site to book flights from MKG with multiple destinations on one ticket and with seamless baggage transfers to your final destination.
3. Third party travel agencies such as Expedia, Orbitz, Kayak, and Travelocity are available as well, but can be difficult when changes to your itinerary are needed due to weather or operational issues.
No, not for the Southern Airways Express leg to or from MKG. All check-in actions will be completed at the airport prior to departure.
Please arrive at the airport an hour before your flight to go through the check-in process. Just like a larger airport, Southern Airways Express can not guarantee boarding to those who do not check in on time.
Much of the stress of travel can be reduced by understanding security and check-in procedures at the airport. Passengers departing from the Muskegon County Airport must go through a routine security screening by the TSA. To make your screening process quick and hassle free, visit the TSA's website for a list of approved and disapproved travel items.
If you booked your flight directly through American, United, Alaska Airlines, you may contact their customer service or call Southern Airways Express at 1.800.329.0485 first and they can assist with changing your itinerary. Please have the following information readily available for expeditious processing:
- How you booked your ticket; directly from Southern, through United, American, Alaskan or via a third party like Orbitz, Expedia, Priceline, Travelocity, Kayak, etc.
- Your ticket confirmation number.
- Whether or not your connections are on the same itinerary or booked separately.
If you booked through a third-party travel agency you must contact them for changes to your itinerary as they do not share your personal information with Southern.
If the flight was cancelled due to weather, you may:
1. Be rebooked on the next available flight at no charge.
2. Accept a ticket voucher for a future reservation to be used within 1-year.
If the flight was cancelled due to mechanical problems or operations, you may:
1. Be rebooked on the next available flight at no charge.
2. Accept a ticket voucher for a future reservation to be used within 1-year.
3. Be arranged ground transportation to Chicago up to a cost of $150.
4. In some cases, be reimbursed from the reservations team.
The bag is likely only delayed from Chicago. This may be attributed to several reasons; an interline airline failing to get the bag to Southern's gate at ORD in time, aircraft weight limitations, delays in your itinerary, short layovers, and the size of the bag.
- Stay calm
- Double-check the Baggage Claim area
- Have your bag-tag stub ready
- Let the Southern Airways staff at MKG take down your contact information
- Please wait patiently for them to contact you
Calling the reservations number will only cause more confusion. Please wait for an MKG agent to call you about your bag. The Southern Airways Staff at Muskegon is in constant contact with agents at O'Hare and they will pass-on any updates.
When your bag arrives at MKG, Southern will contact you. At that time, you can decide if you want to pick-up the bag at your earliest convenience or have it delivered when they have an agent available.
Yes, if you booked travel directly through American, United or Alaska.
United, American and Alaska Airline perks do not apply to Southern Airways Express flights.