Please contact us if you cannot find an answer to your question.
1. Visit Southern Airways Express and book directly with the airline. Or call 1-800-329-0485 for assistance 24 hours a day.
2. Book directly with United, American or your preferred online booking site to book flights from MKG with multiple destinations on one ticket and with seamless baggage transfers to your final destination.
3. Third party travel agencies such as Expedia, Orbitz, Kayak, and Travelocity are available as well, but can be difficult when changes to your itinerary are needed due to weather or operational issues.
No, not for the Southern Airways Express leg to or from MKG. All check-in actions will be completed at the airport prior to departure.
Please arrive at the airport an hour before your flight to go through the check-in process. Just like a larger airport, Southern Airways Express can not guarantee boarding to those who do not check in on time.
Much of the stress of travel can be reduced by understanding security and check-in procedures at the airport. Passengers departing from the Muskegon County Airport must go through a routine security screening by the TSA. To make your screening process quick and hassle free, visit the TSA's website for a list of approved and disapproved travel items.
If you booked your flight directly through American, United, Alaska or Southern, call Southern Airways Express at 1.800.329.0485 first and they can assist with changing your itinerary. They do not have an automated phone tree menu and you will immediately speak to a person. If you booked through a third-party travel agency such as Expedia, Kayak, Orbitz, or Travelocity then you will need to contact their customer service line for assistance.
Yes, if you booked through American, United or Alaska.
United, American and Alaska Airline perks do not apply to Southern Airways Express flights.