Please contact us if you cannot find an answer to your question.
There are several options, but we recommend using a third-party website such as Google Flights, Expedia, Kayak or Travelocity to search for the lowest fare first. This allows travelers to compare competitive fares from Delta, American and United in one place. Once the low fare is found, customers may book using one of the following options:
1. Purchase tickets directly from Delta, United or American or from any third-party travel site to book flights from MKG with multiple destinations on one ticket and with seamless baggage transfers to your final destination.
2. Visit Denver Air Connection's website and book directly with the airline for non-connecting flights to and from Chicago only, or call 1-866-373-8513 for assistance. A small convenience fee may apply.
Yes, if you booked travel through Delta, American or United Airlines for domestic flights. International flights will require you to claim your checked baggage at O'Hare.
Yes, you may check-in online 24-hours prior to your flight with Denver Air Connection, Delta, United or American Airlines. Please Note: You will still need to see an agent to verify your documents. All check-in actions may also be completed at the ticket counter prior to departure.
Denver Air Connection requests that you arrive 90 minutes prior to your flight, but no later than 1 hour prior to your departure time. Check-in will close 45 minutes prior to departure time, to allow sufficient time for TSA screening. Passengers who have not checked in at least 45 minutes prior to departure will be unable to board the flight. No refunds will be given for missed flights due to late check-in.
If you experience travel deviations, Denver Air Connection staff will be there at the gate in ORD or MKG to assist with changing your itinerary. Please have the following information readily available for expeditious processing:
-Check your e-mail and SMS for messages from DAC. They may have already provided rebooking options to you.
- How you booked your ticket; directly from DAC, through Delta, United, American, or via a third party like Orbitz, Expedia, Priceline, Travelocity, Kayak, etc.
- Your ticket confirmation number.
- Whether or not your connections are on the same itinerary or booked separately.
If no one is available to assist, please call Denver Air Connection's customer service at 1-866-373-8513.
Stay calm
Double-check the Baggage Claim area
Have your bag-tag stub ready
Let the Denver Air Connection agent work the problem and take down your contact information
Please wait patiently for them to contact you
The Denver Air Connection staff at Muskegon is in constant contact with staff at O'Hare and they will immediately pass-on any updates.
When your bag arrives, DAC will contact you. At that time, you can decide if you want to pick-up the bag at your earliest convenience or have it delivered when they have an agent available.
Delta, United and American frequent flier perks do not currently apply to the Muskegon leg of travel with Denver Air Connection.